RAS comment: We went through this recently with a longer term employee becoming a Narcissistic Icon. It was painful, debilitating for the other great employees, and worst of all, the guy didn’t even know how he was affecting others/ did not see it in himself. He truly thought the world turned on his axis.

EGOS Survey (Evaluation Gauge for Obnoxious Superstars)

Answer true or false to each statement below. The people who get ahead at my workplace:

1. say “we” but think “me.”
2. see their peers as competitors, even “the enemy.”
3. remove subordinates’ names from good work before passing it up the chain.
4. belittle others’ triumphs and successes.
5. hoard their ideas because, after all, there is no reward for sharing them with colleagues.
6. are chronic credit hogs.
7. stomp on others on the way to the top.
8. often ask for help from colleagues but rarely return the favor.
9. are world-class backstabbers, remarkably adept at destroying the reputations of peers, subordinates, and bosses whom they see as competitors.
10. stockpile resources and won’t share, no matter how badly others need them.
11. routinely rip apart colleagues–not just their ideas, but their reputations and self-confidence, too.
12. are such all-star ass-kissers that their superiors adore them, but they are despised by peers and subordinates.
13. negotiate for more and more goodies for themselves but never go to bat for others.
14. conveniently “forget” to invite colleagues to high-profile meetings.
15. do what is best for themselves first and rarely what is best for their team or the organization.
16. say nice things to their bosses’ faces but rip them to shreds behind their backs.
17. don’t waste time teaching or mentoring others.
18. are black holes of information: it only goes in, never out to colleagues.
19. insist on being “in the loop” but don’t return the favor.
20. live the 30 Rock mantra–”I’m going to get mine!”

Scoring the EGOS

Add up the number of statements that you marked as true. This isn’t a scientifically validated test, but here is how I would describe your workplace:

0 to 4: Help others succeed or get the hell out. If you are telling the truth, your workplace selects and breeds unselfish stars, and reforms (or drives out) selfish creeps.

5 to 10: Help others succeed, but watch your back. Your workplace is at the borderline between anointing collaborative versus selfish stars. People collaborate and there are rewards for doing so, but enough selfish behavior happens that anointed stars grab goodies and credit for themselves and protect themselves against getting screwed–especially by their most selfish and devious coworkers.

11 to 15: Watch out for number one, otherwise you are screwed. Your people are playing a competitive, “I win, you lose” game every day. Selfishness and backstabbing abound, and collaborators are crushed by the system. Even the most naturally cooperative people learn to become selfish and do a bit of backstabbing in such places, otherwise survival is impossible.

16 to 20: Kill or be killed. You are in a dog-eat-dog world where the only way for people to get ahead is to treat their coworkers as enemies and to crush their spirits and reputations every chance they get. No one lasts long in such a place without becoming an overbearing and selfish jerk who screws colleagues at every turn.

Are You Working With Energizers or Rotten Apples? Read the article

This is an excerpt from GOOD BOSS, BAD BOSS: How to Be the Best … and Learn from the Worst by Robert I. Sutton, PhD. Copyright © 2010 by Robert Sutton. Reprinted by permission of Business Plus, an imprint of Hachette Book Group, Inc. All rights reserved.

Longevity:

Has the customer been in business for many years?  Chances are if a customer has been in business for 50 years for example they’ve probably seen a few ups and downs in the economy and have pulled through.  This should qualify as a pro.  If a customer just opened up shop and hasn’t been in business long enough to develop any kind of history, be careful.  As soon as the next recession hits will determine their credibility.

Who is their customer?

Who does your customer get their funds from?  If their major payers are insurance companies or any kind of government agency then chances are you are going to be waiting on payment since your customer is also playing the waiting game.

Location:

Be weary of the fly by night businesses!  Is the customer operating out of kiosk in the shopping mall?  Get a permanent address for the business.  Determine if a customer could easily pick up and move elsewhere or are they fully entranced at their location.

I might add that if the company’s parent address is out of state, collecting on any debt may become more difficult.

Name:

Does the client’s name sound self-important?  Adding the word “international” to the end of a business name may sound great but typically there is nothing international about the business whatsoever.  Adding “and Associates” could also be a way to make the company seem larger than it really is.

Phone number:

If the only phone number they can provide to you is a 1-800 number, then there is a possibility they want you to get lost in a labyrinth of automated messaging making it nearly impossible to collect.  Ask for a direct line to accounts payable or the CFO/Controller before doing business.

Business just moving along, then it slowed by half, and then came a halting crash to a dead stop hovering over just bare minimum. And then the trickle came. What did you do? You pushed, you prodded, and you may have acted out a little from the stress and worry of saving your business and your employees. After all it is your responsibility is it not?  So you push for more sales. You demanded, “Where are the new businesses accounts, Sales?”  As you pushed your sales department you took a bird’s eye view of the landscape and realized you can’t have all the overhead.  People have got to go to remain solvent. You had no choice but to down size and work with the strongest of your team. So together, with your pushing and prodding you all rode out the storm. And yes, there was light at the end of the tunnel but can you be sure it’s secure?  Not really, we’ll have to make do with what we have. And so we wait.

You may have restructured, redefined and initiated a total remake of your business after all only the strong know how to deal with adversity. Change begets change and if we remain the same we will perish. So you created, developed and implemented.

But have you taken a look recently at your staff, your team, those that rode the storm out with you?  Have you noticed their efforts to reach the new heights laid before them? As they moved forward have you taken the time to acknowledge at least their attempts to reach higher? It’s a new landscape for them as well. Not everyone rolls well with change. Some run away, others may take a little longer than most but I can assure you, those that remained, those that were considered your stronger team members are doing the best that they can. It may not be as quickly as you want, but they are indeed making the reach.

In your fear and frustration have you taken the time to recognize their efforts?

Stress can be a paralyzing state of being. These last twenty months have been devastating. You’ve seen business after business fold. You’ve heard the stories. Yes, you’ve survived. But how have you taken care of yourself? How have you managed this overbearing level of stress combined with fear, anxiety and worry? If you haven’t taken care of yourself there is a good probability that you haven’t really been yourself all these months. You may have overreacted to your team, your family and your community. How could you not? You’ve been walking on glass hoping it doesn’t crack and cave in on you all this time.

But maybe it’s time to look in the mirror.  Take a deep breath. You are here because of your team. You all did it together. You did a good job and they are doing a good job. Take the time to recognize your accomplishments then take the time to rebuild your company’s morale. They have worked hard for you. A simple thank you will do.

Whatever happened “No I’m not going to let someone else dictate what I do”?

We seem to be stuck in a mode that says we need to go along with whatever news we get.

New Orleans didn’t. They are the comeback region of the century. Their people said “No, we’re not finished” and despite all odds, they have come back, even through the oil drenching (It ain’t a “spill”).

So what does Wall Street do? So-So econ news comes and the Street sells off (to make a profit) and to (buy again when the price gets very low) and marches off into “protect” mode.

The “Media” encourages all this (there is no other bad news to attract viewers) so they (real pros that they are!) start talking about the double dip recession. There wouldn’t be one if the media starting talking about positives.

Good lord people! Get some logic, get some cajones! Reacting negatively to this or taking advantage of it (Wall Street) is simply stupid, and criminal.

Are we going to wait until some media outlet says “It’s Okay Now” to start having business as usual?

Lemmings, all.

“Hope” is one thing, but action and the beginning of positive talk starts it all.

Go hire someone!

It was 1862 when this fine gentleman conceived the idea for the first free home delivery mail system in the nation. It is the United States Postal Service that suggests the idea was conceptualized while Briggs was, “contemplating long lines of customers trying to keep warm as they inched toward the window in the winter…many were women hoping for news of loved ones in the Civil War.” After noticing his clients were freezing cold while waiting in line at the Post Office, Briggs recruited local businesses to act as “staging area” locations where mail could be sorted for customers. This ultimately led to the birth of a cost free mail delivery system to his patrons.

In 1864, Joseph wrote to Postmaster General Montgomery Blair proposing improvements to the already existing system of the “free letter carrier system,” which launched in 1863. Postmaster Blair was pleased with Briggs’ ideas, so he invited him down to Washington D.C., where he then appointed Briggs as special agent to oversee the operation of the free letter carrier system throughout the U.S.A. While down in the nation’s capital, Briggs helped with the development and improvement to the then existing system, enhancing it to what we know as today’s system.

So, whether you’ve got those cutesy white mail trucks in your neighborhood, a mail carrier on foot, or a regular vehicle where the driver sits on the right side of the car squeezing your mail in the box, remember this delivery system hit the ground running it right here in Cleveland. So, “Every time you go for the mailbox” and you’ve “got to hold yourself down,” give big recognition to Joseph William Briggs and home delivery mail system.

]]> http://thegreatworkplace.com/96/joseph-william-briggs-%e2%80%9ccity-delivery-pioneer%e2%80%9d-of-mail/feed/ 0 http://thegreatworkplace.com/2019/you-can%e2%80%99t-always-get-what-you-want/ http://thegreatworkplace.com/2019/you-can%e2%80%99t-always-get-what-you-want/#comments Wed, 25 Aug 2010 20:28:40 +0000 Barbara Krecic http://thegreatworkplace.com/?p=2019

Sometimes in our own little world we create the illusion that our problems are exclusive. This blog post from Staffing Advisors written by Bob Corlett made me realize that all hiring managers experience the same frustrations, disappointments and difficulties no matter where they are located. Bob is writing from Washington, D.C.  I’ve included his blog but interspersed with our own comments.

Mick Jagger and Keith Richards got it right.  You can’t always get what you want.  Especially in hiring.  Especially now.

Right now (in the DC job market) candidates are gaining the upper hand.    Want proof?  Look at the number of top performers who left your firm for another job.  Next look at the number of candidates you want to hire who have multiple competing job offers – that’s the best way to measure who has the upper hand in your industry.

So if you are like most DC employers, here is what you can expect with this market shift:

• Your perfect candidates will turn down your job offer to take some other job more often than you’d prefer.
• More first round candidates will surprise you and decide not to proceed into the second round interviews.
• Your new hires might even call you before their start date and tell you they accepted a counteroffer from their current employer.

What to do about it?  Like most business risks, you can “buy insurance.”

~Now here’s where your local experts come in .. you hire someone to manage your response to your job postings.  This service is called MANAGED RESPONSE and this is what CHAMPION can do for you.

• You buy insurance when you start with a big candidate pool of 6 or more people.

~Like Bob in D.C., CHAMPION also recommends narrowing it down to the top six canidates but you are free to determine the number you wish us to whittle towards. But keep in mind the larger the pool, the longer it will take for you to make your decision. Time is your competitor when it somes to quality, top performers.

~We will advise you as whether or not your offer is indeed competitive. Our 46 years of expertise in all aspects of the hiring sector is yours whenever you need it. We’re not afraid to collaborate with you. Our goals are the same – to find that near perfect match.

~Champion does that for you. You needn’t worry. You have other tasks at hand, let us handle the communication.

No, you can’t always get what you want, but if you try sometimes, you just might find you get what you need .. but just in case, buy insurance.

~Call Champion in North East Ohio for all your employment needs.

You just might find ..  we are what you need!

Managed Response     216-823-5900.

But now the Department of Transportation through its Office of Drug and Alcohol Policy Compliance has approved the rule that will make the previously announced changes to federal testing mandatory and effective October 1, 2010. Let’s see. They’ve lowered the tolerances for cocaine, amphetamines and methamphetamines (less tolerance) which is good. Then they added to the list of five: marijuana, cocaine, opiates, codeine/morphine and amphetamines – ecstasy.

So … now, our new and improved DFSP will change yet again. The bureau will accept the DOT standard.

You’ll have to update your policy to include ecstasy. You’ll have to reword the tolerance levels (lower them to match the DOT).  If you have a labor contract you may need to go back to the table to include these changes. And don’t forget to check with your company’s attorney before you implement anything new. (There goes that “sweet” discount the bureau’s dangling with this program!)

But here’s my real issue with the new DFSP.  The required form DFSP – 1 Accident Report must be completed within 30 days of a known injury preferably online. This report reveals the employees name and a description of accident. How secure is this report?  Will it be kept private?  Can the public have access to this information? How will the bureau protect and keep this information confidential?

Injuries and accidents unfortunately happen but so does workplace violence.  I see no reason to impose an additional assault on an innocent victim by making this information public. Without a commitment from the BWC to hold and maintain these records in a confidential manner I feel employers will fall victim themselves.

Hopefully you have survived the cuts and are still working. If so… how’s your work ethic?? Some employees adapted the “lazy” attitude. There wasn’t always a lot to do so they pretended to have work. Now they are so accustomed to that function that they don’t remember how to handle the work load they used to have when times were busier. Doing your work slowly to make it look like you’re busy isn’t going to cut it.  Some people have perfected this. Just because you make it “look like” you are doing something, doesn’t mean it’s going unnoticed. Employers are able to notice this type of behavior much easier now. You actually need to work.  This isn’t something new.

We all need to break away during the day. Make sure it is for something productive. If your company is using social media… this break time is a great opportunity to look up interesting articles to post. If you are a blogger, this is a great time to try to be creative. Don’t waste the time you have playing games. Don’t get into that habit. You won’t like the end result.

Be productive. I always have a hard time leaving assignments or duties unfinished at the end of the day. I also like to keep a clean orderly desk.  A messy desk doesn’t always mean a lot of work…it just means there’s a mess. Keep up the pace that you always had and you will be noticed. If you have a slower day or time of the day…offer to help your fellow employees if they are in need. Your employer will feel good about you being a part of the team. In turn you will feel great because you are accomplishing goals. Win, win.

How do you feel at the end of the day??

I found this recipe and made it. It was fabulous!  I just had to share.

I asked everyone to make two pizzas.  One was exactly as it was written and the second was with vegetables of their choice with the fennel tomatoe sauce.  (I had genlty sauted the vegetables al dente and served them them individually in their own serving platter.)

I prepared the fennel tomatoe sauce recipe  (to much delight) in advance.  I had fresh spinach, zucchini, yellow squash,thinly sliced eggplant and tomatoes.  Each guests plate was different and beautiful.  When it was time to eat…there was silence….I thought…was something wrong?  Nope, just too good to comment.  Everyone was experiencing the wonderful combination of flavors melting in their mouths.  I call food like this “rockers”…so good you rock yourself back and forth as you are eating it.  This was most definately a “rocker”.

Thank you Heidi for this wonderful, wonderful recipe.  And thank you Google for finding Heidi.

Go directly to 101 Cookbooks to read more pointers on this recipe. Her fennel tomatoe sauce is to die for and either of the two doughs are yummy. The pizza in the photo was made with the fennel tomato sauce: caramelized fennel & pitted black olives with a bit of grated Gruyere cheese.

Pizza dough:
White Whole Wheat Pizza Dough or Peter Reinhart’s Napoletana Pizza Dough recipe.

Toppings:

- favorite five minute tomato sauce

- caramelized fennel & olives: Made by slicing fennel thinly, but not paper thin (a mandolin does the job). In a large skillet over med-high heat, saute the fennel in olive oil for 3 or 4 mins, to brown a bit. Turn down the heat to low and cook for another fifteen to twenty minutes. A few minutes before the fennel is done, toss in a handful of your favorite pitted olives.

- Gruyere cheese, grated

When you are ready to pull out the dough, go for it. Try not to over handle the dough, but like it to be an even thickness throughout (so you aren’t fighting parts that are burning, while other parts are still doughy). Brush olive oil on one side, and turn that side down onto the grill. Now that the dough is on the grill, brush the side that is face up with olive oil. If you are on a gas grill, this is when I’d slap on the cover in 20-30 second stretches. Check on the bottom of the dough often, and when it is deeply golden, flip the dough.

Get the toppings on quickly. In this case, brush a thin layer of tomato sauce across the pizza, a dusting of cheese, and a generous tangle of the fennel and olives. Check on the bottom of the dough regularly, and when it is deeply golden use a baking sheet or pizza peal to remove. Dust with a bit more cheese, a drizzle of olive oil and enjoy.

Experiment with different toppings, that’s half the fun. Another suggestion is a spinach & pea ricotta pesto, thin slices of new potatoes, Gruyere, and  drizzled with hot sauce.

Heidi Swanson, author and chef

I’m connected to Michael on Face Book. He posted this on FB at about 9:45 this morning: “A sense of purpose is not something that we find; it is something that we are. Truth is not something that we look for; it’s something that we live. “The human soul has still greater need of the ideal than of the real. It is by the real that we exist; it is by the ideal that we live.” -Victor Hugo.

“Purpose” is central to The Great Workplace 2.0 of today and tomorrow. It is the advantage smaller companies have over their larger counterparts: They can believe in doing things bigger than themselves, and it is the reason really BIG companies get in their own way: They believe in the mission of the company (the company itself) more than a purpose for the customer.

Although this post is indirectly about The Great Workplace, it is more about people and what they can do to be valued by one, and themselves:

1) ..”purpose is not something we find. It is something we ARE”. A True purpose is not something we turn on and off. It is WHY we are, WHO we are, and HOW we interact with others. It is VALUE.

2) “Truth (and purpose for that matter) is not something we LOOK for, it is something we LIVE”. Again. no light switch. No shelf item to pick. BE. ACT.

3) “Real” is the “exist” part. “Live” is the action part. It is the constant stretching for something greater than we have become, it is growth it is being alive. It is the constant striving for something, not sitting and waiting for something to come to us.

These simple sentences from Hugo are what separates getting hired, being happy, living a full life, and GROWING.

Here is the stuff that is “Dad” giving advice: The Great Workplace 2.0 of tomorrow (and today) is always looking for people with a purpose. People who are proactive, people who are alive and vibrant. Be that way, and you will have a great career. Don’t be that way, and you will be collecting welfare, missing out on great opportunities, and wondering why someone else is getting the promo.

Thanks Michael for the reminder. Thanks Victor for the great lead into my chapter in the book: “101 Ways To Enhance Your Career” to be published in October 2010.

Respectfully Submitted,

Robert Schepens

We have seen countless politicians, business moguls, and celebrities make their careers disappear with one opinion or ill-fated phrase.

Employment lesson: Engage your brain to do an “acceptability check” on what you are going to say, before you do. It could not only save your career, but your personal reputation and that of your organization. Think twice, speak once.

the article:

CNN:http://www.cnn.com/2010/SHOWBIZ/celebrity.news.gossip/08/17/doctor.laura.ends.show/index.html?hpt=C1

With Respect,

Robert Schepens

Employment Expert

And in so doing we are continuing a bond man and womankind has had with the stars from the very beginning. For much of the time mankind has walked the earth, we did not know the stars as we know them to be today: huge balls of plasma energy strung out in space billions of light years away. Instead, we held them on high as something else, something magickal. In ancient societies, when the sun went down, there was the vast illuminated landscape of a starry sky lurking above them: mysterious and constant. It was a distinct part of their cultural worldview; its placement in the heavens and its occasional idiosyncrasies explained as part of ancient mythologies and religions. Imagine their wonder looking up at the night sky and imagining it looking right back at them.

And bear in mind, that without electric lights to dim the view, the night sky would have been distinctly brighter and filled with finer textures and gradients of colors and lights. The Milky Way not a slightly filmier band across the sky but a broad avenue of swirling colors stretching across an upside down starscape: a fitting pathway for the gods or divine river among the cosmos.

Shooting stars in particular hold a special place with the cosmic mythologies of most ancient civilizations. For the falling star represents an interaction between man and the divine. It represents something moving from a heavenly cosmic plain to the mortal, earthly world. It was probably with some surprise that upon tracking the falling place of a “star” to earth, they would discover a small crater filled with a glassy rock, which, today of course, we call a meteorite. Many cultures venerated meteor rocks as powerful magickal talisman, sent from the sky gods to the denizens of earth. The ancient Greeks believed that finding one would bring you a year’s worth of good luck and a wish; and it is from them that we have ultimately inherited the idea of wishing upon a star. Native American medicine men have been known to wear them as protective amulets, passing them down through generation after generation of shaman as symbols of their power. And temples throughout the ancient Mediterranean were in possession of meteorites, likewise holding them as sacred objects. Even in the modern world, a meteorite is one of the most venerated objects in contemporary monotheistic religious practices: the Black Stone of the Ka’baa. Believed to have been sent from God to Abraham and then passed down to Mohammad, the Ka’baa stone is technically a relic of all three Abrahamic faiths (Judaism, Christianity, and Islam), and is the centerpiece of the holiest of holy Mosques in Mecca in modern Saudi Arabia, a former temple to the local Moon/Water God.

Falling stars have traditionally had a myriad of metaphysical and spiritual meanings behind them as well.
Stars are, in particular, frequently associated with the idea of the human soul. In the Teutonic mythology of central Europe, it was believed that every person was represented by a star which was attached to the ceiling of the sky by the threads of fate. And when Fate ended your story on earth, she would snip the thread attaching your star and it would fall, presaging your death. In Romania, there is a belief that the stars are candles lit by the gods (and later the saints) in honor of each person’s birth and that the brighter the star the greater the person. The falling star represents the soul’s final journey to the afterlife as it is being blown out and across the sky by the divine candle keepers. In these and other cultures, falling stars and meteor showers were celebrated ~ they honored the ancestors who had come before them, and in particular the newly deceased who were joining the ranks of the highly venerated generations who had come before.

Even in the Middle Ages after the triumph of Christianity, the pagan equation between shooting stars and the movement of souls could not be snuffed out entirely. And so it was vilified; the shooting stars were cast as the souls of evil and impious men being cast out of heaven and down into the bowels of the earth.

Shooting stars have and always will hold a special amazement to those viewing them. For their beauty alone they are worth staying up for. And if you’re ready for the long haul tonight or tomorrow night (August 12th and 13th respectively) and you live in the Northern Hemisphere~ you’re in luck! It’s the peak of the Perseid Meteor Shower. Every year between August 9th and 14th, the Earth bumbles through the trail of rocky and icy debris left behind by the comet Swift-Tuttle: creating one of the most dependable and spectacular arrays of shooting stars on earth. It has, undoubtedly, been witnessed by man for millennia; though the first recorded instance of it did not occur until 36 AD in China; with the first official scientific description of the shower occurring almost 2000 years later in Belgium in 1835.

The Perseid meteor shower is named after its seeming origination in the nightsky from the constellation Perseus, itself named after the Greek hero of the same name. The stars which make up the constellation of Perseus have their own elaborate mythologies. In particular the star Algol; which, due to its variable eclipsing nature and unpredictable level of brightness was known first as the Gorgon’s Head after Perseus’ arch-nemesis the Gorgon Medusa, and then the Demon’s Head until it was simply just the Demon Star or the Ghoul Star (algol= al-ghoul). The shower was also later referred to in a more saintly manner. In medieval times they were called the Tears of St.
Lawrence in consideration of the fact that they would fall around his feast day on August 10th.

So if you can ~ go out late tonight or tomorrow night and watch the Perseids. Watch them and remember all those who have come before you to watch them down through the millennia. Watch them in honor of the souls they were said to represent. Watch them simply for the thrill of watching something so beautiful and cosmic and so beyond the human ken. Make some wishes. Catch one in your mind’s eye and never let it go.

by Athmey M. Richter

If you are like me, you like going to the beach on the weekends when it is really hot out.  I have another prank for you that you can use when you’re on the beach with friends or family.

What you’ll need is a little shovel or some buckets to do some digging. Digging? You ask. Yep, it’s very simple.

Pick your victim first. Then when they go to the restroom or the concession stand to grab some food or drinks move their towel and start digging a hole.

Once you get a nice size hole dug carefully place the towel over the hole and go back to acting innocent.

When they arrive back watch them as they lie back on the towel and fall thru into the hole.  It will be priceless trust me.

Make sure to snap a picture if you can.

Enjoy the rest of your summer everyone!

The Pranksta.

Perhaps it only used to be that people wanted to learn. Now it just seems that all people really want to do is be entertained.

Have we really become the characters in sci-fi novels and movies of the past that had all humans turned into driveling, drooling self-serving jelly-mounds?

Seems like it.

In your hand you have an instrument you can use to call people (I know, old concept: talk to people), text message people, take photos, take videos, find GPS directions to the party, play games, play more games, send email, get email, find your friends, find other people’s friends, find the instrument if you lose it, post to FB or other sites, play music, watch movies,  find out what is being said about you, say something about someone else, keep up on the gossip or…. you could do something people 20 years ago would have paid millions for:

4 inches from your face, on your cell phone, or 12 inches from your face on your desk (computer)…you have literally ALL the world’s knowledge. If you don’t know something, you can find it, instantly. If you are not sure about something, you can be so. If you want to be smarter, you can immediately go to the head of the class.

You don’t have to drive to the library, or go to 4 years of college, or even read a complete book. The internet will take you to places you can only dream of, give you knowledge that can increase your earnings, solve problems you may think you have, connect with the world’s most brilliant people, and let you discover things only those “smart people” know.

Or, you could play Farmville 40 hours per week and wonder why your future looks so small and miserable.

Think of it this way: You’ll never have to say “I don’t know” again.